How do I order?
Open a product, choose your quantity and select Order on WhatsApp. Send the enquiry and confirm availability, pricing and delivery with our team.
Can I visit the store?
Visit the store locations section for the address and available opening information. Contact our team before travelling if you need to view a particular piece.
How do I care for my jewellery?
Store pieces separately, wipe gently after wearing and avoid contact with perfume or harsh chemicals. Ask for care instructions specific to your piece.
Can you help me select a gift?
Share the occasion, preferences and budget with our team to explore suitable pieces and packaging options.
Do the live metal rates set the product price?
No. They are indicative market rates. Confirm the final product price, taxes and making charges with the store.
What are your shipping and return conditions?
Read the shipping and return pages, then confirm the conditions for your specific item before completing your purchase.
How do I choose the right ring or bangle size?
Ask our team for the sizing method used for your chosen design. Share an existing measurement or visit the showroom for guidance before confirming your order.
How can I confirm the purity and hallmark details?
Ask for the specific purity, hallmark information and available purchase documents for the piece you are considering. Check these details with the store before purchasing.
Can I request a customised design or engraving?
Contact our team with your idea and chosen piece. We will confirm whether customisation is available, along with any additional cost, preparation time and applicable order conditions.
Can you confirm whether a piece is currently available?
Send the product name or code through WhatsApp. Our team can confirm current availability and discuss suitable alternatives if the piece is unavailable.
Can you help with repairs or jewellery maintenance?
Share the type of jewellery and the work needed with our team. The store will confirm whether the service is available, any assessment needed, charges and estimated timing.